FAQs
‎ Browse through our comprehensive FAQs, helpful guides, and troubleshooting tips to find answers to common questions. If you need further assistance, our dedicated support team is just a click away.
Shipping & returns
What payment methods do you accept?
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We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept Apple Pay.
Do you offer free shipping?
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Yes, we offer free worldwide shipping on all orders over $40 USD.
How long does it take to receive my order?
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We typically process and ship orders within 1-3 business days. Shipping times vary depending on your location and the shipping method you select at checkout. Standard shipping usually takes 4-9 business days.
What is your return policy?
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We are happy to offer 60-day money back guarantee! Which means we accept returns within 60 days of purchase.
We are extremely happy to be able to offer you a worry-free experience - that's why we offer a free trial for 60 days! Try them, wear them, play in them. If you still feel unsatisfied, simply return them back and we will offer you a refund.
To initiate a return, please contact our customer service team with your order number.
How do I track my order?
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You will receive a tracking number via email once your order has shipped. You can use this tracking number to track your package on the carrier's website or use your order number on Track My Order page on our website.
Product information
What materials are the shoes made with?
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TinySockies are made of non-toxic high quality materials with the composition of 85% cotton, 12% spandex and 3% polyester.
Can the shoes be worn outdoors?
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Absolutely! TinySockies were designed to be worn both indoors and outdoors.
How do I clean the sock shoes?
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TinySockies shoes are fully machine washable!
Throw them in just like your normal loads and wash on standard. We recommend using a laundry bag during the wash for extra protection.
Ensure to avoid tumble drying in order to avoid shrinking. Air dry the shoes only.
Can they be easily taken off by toddlers?
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Don't worry, your kid won't even notice they're wearing them - they're so comfy and cozy! The shorter ones might come off a bit easier, but they still stay on pretty well.
Can the shoes be worn with socks?
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TinySockies are socks and shoes at the same time! They can be worn with or without socks.
Can't find an answer?
Feel free to reach out to us following the link below or by emailing us at info@tinysockies.com